Terms & Conditions

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 Effective Date: July 11, 2026 

Welcome to Sintex Support & Service. These Terms & Conditions govern your access to and use of our products, services, website, and related support offerings. By accessing, browsing, purchasing, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

By using our website, contacting our team, placing an order, or availing any service from Sintex Support & Service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with any additional policies referenced herein.

Sintex Support & Service provides product support, installation, maintenance, repair, and related service solutions, along with any products or accessories offered through our business.

• All services are subject to availability.
• Product specifications, service descriptions, and pricing may change without prior notice.
• We reserve the right to refuse service or cancel an order if necessary.

When you place an order or book a service with us:

• You agree to provide accurate, complete, and current information.
• We may contact you to confirm details before proceeding.
• An order or booking is considered accepted only after confirmation from Sintex Support & Service.
• We reserve the right to cancel or decline any order or booking at our discretion.

• All prices are listed in the applicable currency and may be subject to taxes, fees, or additional charges.
• Payment must be made using the approved payment methods offered by Sintex Support & Service.
• We are not responsible for delays caused by failed transactions, payment gateway issues, or incorrect payment details provided by the customer.
• In case of pricing errors, we reserve the right to correct the price and notify you before completing the order or service.

You agree to:

• Provide accurate information for service requests and orders.
• Ensure safe and proper access to the location where services are to be performed.
• Use products and services in accordance with instructions and applicable laws.
• Not misuse, damage, or tamper with any product, equipment, or service provided by us.

Any delay or failure caused by incorrect information, unsafe conditions, or lack of cooperation may affect service delivery and may result in additional charges.

• Service timelines are estimates and may vary depending on workload, location, availability of parts, or unforeseen circumstances.
• Additional charges may apply if extra work, replacement parts, or extended labor are required beyond the original scope.
• We are not responsible for issues arising from pre-existing faults, unauthorized modifications, improper installation by third parties, or misuse by the customer.

Where applicable, certain products or services may be covered under a warranty or service guarantee.

• Warranty coverage applies only as specified at the time of purchase or service.
• Warranty claims may require proof of purchase, service records, or supporting evidence.
• Warranty does not cover damage caused by misuse, negligence, accidents, unauthorized repairs, or normal wear and tear unless otherwise stated.

Cancellations and refunds, if applicable, are governed by our Refund Policy or any separate cancellation terms communicated at the time of purchase or booking.

• Service cancellations should be communicated as early as possible.
• Refund eligibility depends on the nature of the product or service and the stage of completion.
• Certain charges may be non-refundable, including completed labor, installation, or customized services.

All content on our website, including text, logos, graphics, images, service descriptions, and other materials, is the property of Sintex Support & Service or its licensors and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
• Unauthorized use of our intellectual property may result in legal action.

To the fullest extent permitted by law, Sintex Support & Service shall not be liable for:

• Any indirect, incidental, special, or consequential damages.
• Loss of data, profits, business opportunities, or goodwill.
• Delays or failures caused by events beyond our reasonable control.
• Damage resulting from misuse, improper handling, unauthorized repairs, or failure to follow instructions.

Our total liability for any claim arising from our products or services shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

Our services may involve third-party products, tools, payment gateways, or service providers.

• We are not responsible for the actions, policies, or performance of third-party providers.
• Any third-party terms and conditions may apply in addition to ours.

Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

You agree not to use our website, products, or services for any unlawful, harmful, fraudulent, or abusive purpose. Prohibited conduct includes, but is not limited to:

• Providing false or misleading information.
• Attempting unauthorized access to our systems or records.
• Interfering with the operation of our website or services.
• Using our services in violation of applicable laws or regulations.

Sintex Support & Service reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will be posted on our website with the updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction in which Sintex Support & Service operates. Any disputes arising from these terms shall be subject to the appropriate courts or legal authorities in that jurisdiction.

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us.

Sintex Support & Service

Email: customersupport@sintexsupportservice.com

Phone: +91-9046886006

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM