Effective Date: July 11, 2026

At Sintex Support & Service, we are committed to delivering quality products and professional services. We value customer satisfaction and strive to resolve any concerns promptly and fairly. This Refund Policy explains the circumstances under which refunds may be granted.

All refund requests are subject to review and approval by Sintex Support & Service. Refund eligibility depends on the nature of the product or service purchased and compliance with the terms outlined below.

Refunds for products may be considered under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery.
• The refund request is submitted within 7 days of receiving the product.
• The product is unused, in its original packaging, and includes all accessories, manuals, and proof of purchase.

Refunds will not be provided for:

• Products damaged due to misuse, negligence, improper installation, or unauthorized repairs.
• Products returned without original packaging or missing components.
• Products showing signs of use, alteration, or physical damage caused by the customer.

Refunds for services are handled as follows:

• If a service has not yet commenced, the customer may request a full refund.
• If the service has been partially completed, a partial refund may be issued at the sole discretion of Sintex Support & Service after deducting charges for work already performed.
• Once a service has been completed successfully, service fees are generally non-refundable.

Customers wishing to cancel a scheduled service should notify us as early as possible.

• Cancellations made before service commencement may qualify for a full refund.
• Late cancellations or cancellations after work has begun may incur applicable service charges.

To request a refund, please provide:

• Customer Name
• Invoice or Order Number
• Date of Purchase
• Reason for the Refund Request
• Supporting photographs or documents (if applicable)

Our team will review the request and respond within 5–7 business days.

Approved refunds will be processed using the original payment method whenever possible. Depending on your bank or payment provider, the refund may take 7–14 business days to appear in your account.

The following are generally non-refundable:

• Completed service charges.
• Installation or labor charges after successful completion.
• Customized or special-order products.
• Digital products, software, licenses, or downloadable content, unless otherwise required by applicable law.
• Any item specifically marked as non-refundable at the time of purchase.

If a product or service is covered under a warranty, customers should submit a warranty claim instead of a refund request. Warranty claims will be handled according to the applicable warranty terms.

Sintex Support & Service reserves the right to modify or update this Refund Policy at any time without prior notice. Updated versions will be published on our website and become effective immediately upon posting.

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us.

Sintex Support & Service

Email: customersupport@sintexsupportservice.com

Phone: +91-9046886006

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM